Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at moov.company.ma@gmail.com.
. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at moov.company.ma@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at moov.company.ma@gmail.com
Chez Be Tracked, la sécurité et la satisfaction de nos clients sont au cœur de nos priorités.
1. Délai de rétractation (7 jours)
Vous disposez d'un délai de 7 jours calendaires (1 semaine) à compter de la date de réception de votre traceur GPS pour demander un retour ou un échange de votre commande.
2. Conditions d'éligibilité
Pour bénéficier d'un retour dans ce délai d'une semaine :
- L'appareil GPS doit être complet, non utilisé et restitué dans son emballage d'origine (comprenant les câbles, fixations et notice).
- L'appareil ne doit présenter aucune trace d'installation permanente, de rayures ou d'altération physique.
3. Garantie technique & SAV (12 mois)
Passé le délai de retour de 7 jours, votre produit reste couvert par notre garantie technique de 12 mois contre tout dysfonctionnement électronique ou logiciel constructeur. En cas de panne, notre service après-vente prend en charge la réparation ou le remplacement de la balise.
4. Procédure de retour
Pour initier une demande avant la fin de votre semaine d'essai :
1. Envoyez un message à moov.company.ma@gmail.com ou contactez-nous par WhatsApp.
2. Indiquez votre numéro de commande et la raison de la demande.
3. Notre support vous fournira les instructions pour l'expédition ou la récupération du colis.
5. Remboursement
Après vérification du bon état de l'équipement dans nos locaux, le remboursement est effectué sous 3 à 5 jours ouvrés via le moyen de paiement convenu (virement bancaire direct).